Returns

Return Policy

The NAVC guarantees your satisfaction! If the product you order does not meet your needs for any reason, send it back to NAVC Distribution Center along with a copy of your packing slip within 30 days, and we will gladly issue a refund or credit. The product must be in resaleable condition.

Please address your return to:

The NAVC Bookstore Distribution Center
5003 SW 41st Blvd
Gainesville, FL 32608-4930

Please allow four to six weeks for a refund. The amount of the refund or credit will be the invoice amount less the shipping and handling charge, other prepaid postage charges.

The return policy does not apply to CD/DVD, digital downloads, or software packages that have been opened or installed. For these products, please review software specifications, documentation, and installation instructions before opening package. If you open or install any software, your return will not be accepted. The NAVC bookstore does not accept returns of downloadable or online products.

The NAVC is not responsible for merchandise damaged while being returned to us and will not issue credit or refund. The customer will be responsible for filing a claim with the shipper.

The NAVC will not issue a refund or credit for discontinued merchandise.

If returned outside of the parameters of the return policy, the shipment will be returned to the customer at the customer's expense.